Terms of Service
Last updated:
Table of Contents
1. Acceptance of Terms
By accessing or using the FetchOps WhatsApp Bot service, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you must discontinue use of the service immediately.
You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use this service. By using the service, you represent and warrant that you meet this age requirement.
2. Service Description
FetchOps WhatsApp Bot is an integration platform that connects your WhatsApp Business account with AI language model providers to automate customer support conversations. The service includes message routing, conversation management, and analytics features.
The service acts as an intermediary between WhatsApp Business API and third-party AI providers. The quality, accuracy, and availability of AI-generated responses depend on the third-party provider you configure and are not guaranteed by FetchOps.
3. User Accounts and Obligations
To use the service, you must create an account and provide accurate, complete registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify FetchOps immediately of any unauthorized use of your account or any other breach of security. FetchOps will not be liable for any loss arising from your failure to protect your account credentials.
4. Acceptable Use Policy
You agree not to use the service to send unsolicited messages (spam), harass recipients, or distribute illegal, harmful, or offensive content. All messages sent through the platform must comply with applicable laws and WhatsApp Business policies.
You must comply with all rate limits and usage quotas associated with your plan tier. Attempts to circumvent rate limits, abuse the API, or interfere with service infrastructure may result in immediate suspension of your account.
5. API and Third-Party Services
The service requires you to provide your own API keys for third-party AI providers such as OpenAI, Anthropic, or Google. You are responsible for maintaining valid API keys and for any costs incurred through those providers.
FetchOps acts as an intermediary and does not control the output, availability, or pricing of third-party AI services. Changes to third-party APIs, terms of service, or pricing are outside the control of FetchOps and may affect service functionality.
6. Data Processing and Privacy
Messages processed through the service are handled transiently and are not stored beyond the duration necessary for delivery and conversation context. API keys and credentials are encrypted at rest using industry-standard encryption.
You remain the data controller for all personal data processed through the service. FetchOps acts as a data processor on your behalf. You are responsible for ensuring that your use of the service complies with applicable data protection laws.
For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy.
7. Intellectual Property
The FetchOps platform, including its software, design, documentation, and branding, is the intellectual property of FetchOps and is protected by applicable copyright and trademark laws. You may not copy, modify, or redistribute any part of the platform without prior written consent.
You retain full ownership of your data, prompts, configurations, and any content you create or process through the service. FetchOps does not claim any intellectual property rights over your content.
8. Payment and Billing
Paid plans are billed on a recurring subscription basis. By subscribing to a paid plan, you authorize FetchOps to charge your payment method at the beginning of each billing cycle. All fees are non-refundable except as required by law.
Free tier accounts are subject to usage limits as described on the pricing page. FetchOps reserves the right to modify pricing with at least 30 days advance notice. Continued use of the service after a price change constitutes acceptance of the new pricing.
9. Limitation of Liability
The service is provided "as is" and "as available" without warranties of any kind, either express or implied. FetchOps does not guarantee uninterrupted or error-free operation of the service.
To the maximum extent permitted by law, FetchOps shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service. Total liability shall not exceed the amount you paid for the service in the twelve months preceding the claim.
FetchOps shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, or internet service disruptions.
10. Termination
Either party may terminate this agreement with 30 days written notice. FetchOps may immediately suspend or terminate your account if you violate these Terms of Service or engage in conduct that threatens the security or integrity of the service.
Upon termination, you will have 30 days to export your data. After this period, FetchOps may delete your account data in accordance with its data retention policies. Sections regarding intellectual property, limitation of liability, and governing law survive termination.
11. Changes to Terms
FetchOps reserves the right to modify these Terms of Service at any time. We will provide at least 30 days notice of material changes by posting the updated terms on our website and notifying you via email.
Your continued use of the service after the effective date of any changes constitutes acceptance of the revised terms. If you do not agree to the updated terms, you must stop using the service before the changes take effect.
12. Governing Law and Contact
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Any disputes arising from these terms or your use of the service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in the State of Delaware.
If you have any questions about these Terms of Service, please contact us at [email protected].